Ariadna Urazbaeva
About me:
Graduated a Computer Programming and Analysis program from Fanshawe College. Have extensive knowledge and experience on a variety of IT related topics. I am a quick learner and have a passion for technology. I am a hard worker and I am always looking to improve my skills.
Contact info
- Linkedin: Ariadna Urazbaeva
- Email: ariadna@hey.com
- Github: aristada
Work History:
Service Desk Analyst at CARFAX
2023 May - 2023 August
- Provided timely and effective technical support for various problems users faced
- Provisioned, configured and enrolled new hire workstations and mobile devices, utilizing Microsoft Intune and imaging based setup for Microsoft Windows, Jamf for MacOS and install scripts for Linux
- Effectively used ServiceNow ticketing and inventory system (BMS)
- Set up new and managed existing user accounts using Microsoft Active Directory and Okta Role-Based Access Systems (RBAC)
- Provided support for various software such as Microsoft 365, Adobe Creative Cloud, and other software
- Assisted with the setup of various in office hardware and software (printers, conferencing soulutions etc.)
Service Desk Analyst at JD Power
2022 May - 2022 August
- Effectively utilized the BMS system to timely answer to users problems
- Participated in a big refresh of user machines to a new generation of windows laptops
- Managed user application access
- Assisted with the update and maintenance of in-office render farms
- Utilized my communication skills in order to facilitate fast and responsive user experience
Education:
Computer Programming and Analysis Advanced Diploma from Fanshawe College
2020 - 2024
- Graduated with a 3.3 GPA
- Learned a variety of programming languages such as Java, C#, and Python
- Learned about various IT topics such as networking, databases, and web development
- Familiar with Microsoft Azure and Amazon Web Services Cloud environments
- Participated in various group projects and learned how to work in a team